Dutch Online Operators Told to Bar New Players if Cruks Fails
The Kansspelautoriteit (KSA) issued the warning on November 10. The two maintenance windows are scheduled for 09:00-10:00 local time on both Sundays.
No Cruks Check, No New Online Player
Online gambling operators cannot admit newcomers while the register is unavailable. They must wait until the required check can be completed.
Land-based casinos and gaming halls may let new visitors in without an immediate Cruks result. Once the service returns, those checks must be carried out as soon as possible.
The exemption also covers people with existing accounts, though in a different way. Operators may use the result of their previous Cruks check rather than requesting a new one during the interruption.
A Timeout at Registration
The maintenance could leave an online registration request waiting for a Cruks response. A timeout or connection error means the new player is still awaiting clearance, even if the other registration steps are complete.
Ahead of November 15, operators can test how their systems handle that case. Another point to check is whether previous Cruks results remain accessible for existing account holders. The same maintenance window returns on November 22.
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