In the annual report released on May 11, AskGamblers Casino Complaint Service announced it helped return $10,728,000 to players in 2025. This is the largest sum that has ever been returned in one year by the service since its inception.
This amount surpassed the previous record of 2023, which saw the service returning $9,031,914. In 2024, it returned $6,890,547.
Fewer Complaints, Higher Recovery Value
The total figure was achieved against the backdrop of receiving fewer complaints compared to 2024. In 2025, around 9,000 players submitted complaints. Those cases were related to some 1,492 casino or sportsbook brands.
AskGamblers accepted between 5,000 and 5,500 complaints, based on its own submission rules. 68% of accepted complaints were resolved, and the number of resolved cases rose 59% year-on-year to 3,779.
The 2025 figures show fewer incoming complaints than in 2024, but a higher number of resolved accepted cases.
Payment Delays Still Lead Disputes
Payment-related issues continued to be the dominant category. In 2025, 3,647 cases listed by AskGamblers were related to payments.
Payment-related complaints fell 42%, from 6,251 cases in 2024 to 3,647 in 2025. Even after the decline, payment issues remained the largest complaint category. Deposits are the second most complained about problem in terms of cases, standing at 1,017. Meanwhile, account issues amounted to 322 cases.
Large Cases Put Operators in Focus
Wow Vegas was involved in the largest case that was resolved. AskGamblers said that the player received the remaining $450,000 when there was an issue about their location eligibility with Wow Vegas. The player appealed the decision by stating that they were a Floridian resident and had registered from there.
Dafabet and BC.Game received the most complaints. Dafabet, in particular, saw 855 complaints and resolved 92% of them. BC.Game had 506 complaints and resolved 32%. This difference suggests that the number of complaints alone doesn’t indicate anything about an operator’s conflict resolution process.
Additionally, the report showed a more internationalized use of the service. AskGamblers said its non-English markets helped players recover $1,203,007 in 2025. Notably, the update included German, Italian, Spanish, and Portuguese sites. The Japanese-language version was shut down in December.
Takeaways
The record recovery total does not give AskGamblers regulatory power. It does show how public complaint mediation has become part of the industry’s trust layer. Operators that resolve cases quickly can limit reputational damage. Brands with slow or weak responses now leave a clear data trail for players, affiliates, and regulators to read.
