According to the Kansspelautoriteit, 711 failed to comply with its duty of care toward players from February 2022 until June 2024. The responsibility is mandated by Dutch gambling laws for licensed remote gambling operators, which are expected to identify signs of problem gambling.
KSA Points to Missed Warning Signs
The regulator’s case was based on ten player accounts. They were chosen due to their high losses, frequent play and gambling activities at night times. KSA found breaches in all ten reviewed player files.
The results of analysis do not focus on one poorly performed process. The regulator noted that 711 failed to properly analyse players’ gambling behavior, intervene in time, and conduct necessary conversations with players.
Losses Continued Before Action Was Taken
Although 711 used monitoring software, KSA found that the operator’s analysis and follow-up actions were inadequate. For instance, there was a case when a customer lost close to €78,000 in one day, but the gambling company did not understand the financial situation of this person.
Long gaming sessions, rejected deposit attempts, large limits, and gaming at night were also mentioned as other indicators. According to the KSA, they should have been treated with more caution.
Moreover, in some cases, preventive actions were undertaken either late or not strongly enough. Some gamblers were even sent emails and asked for financial information only after significant losses occurred. Additionally, the usage of public information and old financial statements was criticized by the regulator when assessing whether players could afford their gambling.
Fine Linked to Revenue and Player Losses
The KSA also did not impose its standard fine amount. This is because, according to the KSA, it would not have served as an effective deterrent measure for 711, considering the size of the operator as well as the losses recorded in the reviewed documents.
Gross gaming revenue for 711 in 2025 was reported at €67.4 million. The regulator computed a penalty at one percent of gross gaming revenue but added another 0.25 percentage points due to increased culpability. The calculation resulted in €842,416.
However, it raised the amount to €889,000, matching the rounded net deposits in the ten reviewed player files. A slight deduction was made on the basis that the procedure took longer than the allowed reasonable period. The total fine imposed was €886,000.
711 Can Still File an Objection
711 disagreed with some aspects of the regulator’s case. The firm claimed that the ten files were unrepresentative of their customer database. However, the KSA dismissed this and maintained that the fine pertained to the violations in those files. The operator said it had taken responsible gambling seriously, but KSA said later measures did not undo the earlier violations.
The case is indicative of where Dutch enforcement is heading. Licensed operators are no longer judged on the basis of having monitoring systems. The test is whether these systems result in swift, well-documented and proportionate responses to player losses and risky behavior.
