DraftKings has now moved from just providing a retail sportsbook in Puerto Rico to offering online bookmaker services for locals. The digital platform went live on February 23, 2026, after the launch of the retail book in November 2025, located at Foxwoods El San Juan Casino.
New customers must sign up in person for the sportsbook before they can access it via a mobile device. Once they have done this, they can access the betting options that DraftKings is known for (same-game parlay, in-play betting, and odds boosts, for sports like the NFL, NBA, and MLB games).
DraftKings has also set a limit for those who can use the sportsbook. Non-residents cannot access it via a mobile device but can place their wagers in person at Foxwoods El San Juan Casino.
Launch Specifics & Market Implications
The noteworthy aspect is how DraftKings introduces its product. They went from a retail launch to a mobile rollout, and now, there must be a land-based element to sign up a customer.
This is important from a conversion standpoint. A mobile product is a net positive from a reach perspective, but it can hinder initial customer acquisition if it’s not fully online. The upside is a highly controlled environment, but a layer of friction might be in the onboarding process.
Additionally, the model may also cap the tourist upside. Puerto Rico is a highly-visited destination, but the online product is only available to residents, not those who are travelling here.
Key Takeaways
DraftKings is now live online in Puerto Rico, but mobile registrations will start on property. Requiring sign-ups at Foxwoods El San Juan Casino might hinder user acquisition compared to online setups. However, it helps the operator implement a stricter compliance framework.
In this regard, Puerto Rico could be an insightful test case. Product availability in the region is important, but adoption might depend on onboarding rules as well.
