About Expert
Fraser Dunk is CEO and Co-Founder of Jurnii, an AI-powered UX intelligence platform for iGaming operators. A Certified Customer Experience Professional, he brings 15+ years of experience leading CX strategy at brands like Betsson and DAZN, helping businesses turn customer insights into measurable growth.
Work History
- Co-Founder & CEO, Jurnii, Jul 2024 – Present
- Customer Experience Consultant, Dunk Consulting, Dec 2022 – Present
- VP Customer Experience, DAZN Group, Jul 2021 – Nov 2022
- Head of Global Customer Experience, DAZN Group, Jun 2018 – Jul 2021
- Group Head of Customer Experience, Betsson Group, Jun 2016 – May 2018
- Head of Customer Experience, Betsson.com, Apr 2015 – Jun 2016
- Product Owner, Betsson.com, Jul 2015 – Dec 2015
- Project Manager, EY-Seren, Apr 2014 – Apr 2015
- Product Manager – Sport & Gaming, The Social Ad Group, Nov 2012 – Apr 2014
- Customer Insight Contractor, Betfair, Jun 2012 – Nov 2012