About Expert
Dmitry Koldysheu is Head of Customer Success at Blask, leading operator partnerships and data-driven customer strategies in iGaming. With 15+ years in customer-service and B2B communications, he optimises retention, engagement and performance using analytics. Known for building strong cross-functional teams, Dmitry brings a deep understanding of user satisfaction, conflict resolution, and international collaboration to every project.
Work History
- Head of Customer Success, Blask, Sep 2024 – Present
- Head of Customer Support, Onliner, Mar 2024 – Sep 2024
- Customer Service Team Leader, Onliner, Apr 2020 – Mar 2024
- Customer Service Manager, Onliner, Apr 2016 – Mar 2020
- Reviews Moderator, Onliner, Apr 2013 – Mar 2016
- Senior Sales Manager, ООО "Электросервис и Ко", Dec 2011 – Apr 2013
- Credit Manager, Delta Bank, Feb 2011 – Dec 2011