The National Council on Problem Gambling (NCPG) has lost its three-year role managing the 1-800-GAMBLER helpline after a ruling by Judge Douglas Hurd. The Council on Compulsive Gambling of New Jersey (CCGNJ), which created the number in 1983, will reclaim control by September 29.
Why This Battle Began
The dispute started when NCPG’s contract expired in May 2025. Both organisations fought for control of the hotline, with NCPG filing for arbitration on August 18 to retain operations. The court rejected NCPG’s claims, forcing the transfer back to CCGNJ.
What Happens Next
NCPG warned the ruling could harm the 121 million Americans who know the number as the national gambling support line. They must also shut down their text message routing system, which manages crisis communication nationwide.
In response, NCPG plans to file an emergency motion with New Jersey’s Appellate Division to stay the decision during their appeal.
Impact on People in Crisis
NCPG says disruption of 1-800-GAMBLER could have “life or death consequences” for those in crisis, arguing only they can handle nationwide demand. CCGNJ, meanwhile, will resume direct control of the hotline while New Jersey expands state-level support.
On September 17, Attorney General Matthew Platkin introduced GamFin, a free financial counseling program run by the Division of Gaming Enforcement, further boosting state resources. Still, NCPG insists national coordination is critical and vows to continue fighting in court.
